Using the Mitel Connect App, it is possible to configure voicemail to also be sent to your district email account as a .wav audio file. This allows you to listen to voicemail by clicking on the file in an email, and save voicemail as a file on a computer. Having voicemail sent to your district email account also allows you to listen to voicemail messages on a computer, cell phone, or other mobile device via email without needing access to a telephone.
Download imovie for mac 10.12.6. To configure voicemail to send to email using Mitel Connect:
Launch the Mitel Connect application. For Windows: open it from the start menu and search for Mitel Connect; For Mac: look for the application from LaunchPad, or in Applications Mitel Mitel Connect; Once opened you should see your name at the top of the application. Click on the icon that has your initials: 3.
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1. Open the Mitel Connect App. If Mitel Connect is not installed on an NSD computer, it is available in Self Service (how to use Self Service, KB #555) for Mac users and in Software Center for Windows users. Self Service and Software Center installations do not require admin authentication.
2. On the Mitel Connect dashboard, click on your user name.
3. On the second panel that opens, click on the gear icon.
4. In the sidebar, click on Notifications
Mitel Connect App
5. Click on the Voicemail tab
6. Check the Send email notification about incoming voicemail to [email protected] check box (your district email address will be displayed).
7. Check the Attach voicemail as wave file check box.
8. OPTIONAL: Check the Mark voicemail as heard check box if desired. This will mark the voicemail as 'heard' in your Mitel Connect app and make the red light stop blinking on your phone as soon as the voicemail is sent to your email.
Voicemail messages will be sent to your district email account including the voicemail content as a .wav file.
This article only Applies to Faculty and Staff
Using the Mitel Connect Client, you can use your laptop as a phone! You can make and receive calls from your computer as if it were your desk phone.
Mivoice Connect Download
If you do not have the Mitel Connect Client installed on your laptop you can download and install it here: http://itcovid.franklincollege.edu/2020/03/16/how-to-install-mitel-connect/
This feature requires you set up Cisco VPN and have it running. Many features will work with Direct Access, but audio has been unreliable.
To set this feature up do the following:
3. Once the new menu pops up change the “Incoming calls will ring:” setting from “Desk Phone” to “Softphone” – you will need to select this option every time you open the client, unless you change Settings/Preferences > Softphone > “On startup assign me to my softphone” in the Mitel Connect Client.
That it. Your laptop will now act like your desk phone. You can make calls and receive them from within the Mitel Connect Client.
If you are placing calls to other users that are using the softphone feature while at home, you must dial 738-8XXX or there will not be any audio during the call. Download teamviewer 13 for mac.
Note: This will make your Desk Phone inactive while this setting is enabled. So once you are back on campus be sure to change the setting back to “Desk Phone”
I want to have my phone forwarded to my cell phone instead. How do I do that?Mitel Client Download
If you want to have all calls routed to your cell phone instead of using the softphone feature, then this article will show you how to set that up: http://itcovid.franklincollege.edu/2020/03/17/using-mitels-external-assignment-feature-for-out-of-office-and-remote-use/
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December 2020
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